Frequently Asked Questions
1UP takes familiar candy formats and pushes them further—bolder flavors, layered textures, and unexpected combinations. We don’t reinvent candy. We experiment with it.
Blasted means we take a gummy and coat it in crunchy, sour candy bits. It’s a contrast thing: soft + crunchy, sweet + sour, all at once.
Both. If you like candy and you’re not afraid of loud flavors, you’re in the right place.
Some products may include artificial flavors or colors. We’re always transparent—check each product page for full ingredient details.
Some are, some aren’t. Ingredient and dietary details are listed clearly on each product page.
Some products may contain or be processed in facilities with common allergens like dairy, soy, wheat, or nuts. Always check the label if you have allergies.
Orders typically ship within a few business days. You’ll receive tracking info as soon as your order is on the move.
If your order hasn’t been processed yet, we’ll try to help. Once it’s in motion, changes aren’t guaranteed.
Currently, shipping availability depends on location. Check checkout options or reach out if you’re unsure.
If something’s off, contact us with your order number and photos if applicable. We’ll make it right.
Because candy is food, we can’t accept returns—but feedback is always welcome.
Some products may soften or clump in warm conditions. They’re still safe to eat, but best enjoyed after a quick cool-down.
Store in a cool, dry place. Once opened, reseal tightly to keep texture and flavor on point.
Yes—check the packaging for best-by dates to enjoy each product at peak quality.
Some products are released in limited runs. Once a drop sells out, it may not come back.
Use our contact form or email us directly at support@1upcandy.com. We usually respond within 1–2 business days.